We understand that choosing the right real estate support services can bring up a lot of questions. To help you better understand how we work, we’ve compiled a list of frequently asked questions. If you have any further inquiries, feel free to reach out to us directly!
Who do you work with?
We work exclusively with real estate professionals, including independent agents, real estate teams, and brokerages. Our services are designed to support all aspects of real estate operations, from administrative tasks to marketing, transaction coordination, and file audits.
Can you help with property showings and open houses?
Unfortunately, we can’t. RESA bans unlicensed individuals from showing homes and operating Open Houses or Show Homes. Instead, we coordinate property showings by scheduling and confirming appointments, collecting buyer feedback, and providing seller updates.
We aim to adhere to the same RESA, CREA, BCREA, and BCFSA regulations as you do, so we won’t get you in trouble!
How does billing work?
We offer flexible billing by time use, meaning you only pay for the time it takes to do the services you need. There are no minimums, so whether you need a few hours of support or ongoing assistance, we can accommodate your requirements. We also offer custom packages and bulk file pricing for brokerages handling a high volume of transactions.
At the end of each month, we bill on a NET 15 basis, meaning you have up to 15 days after the end of the month in which services were rendered to pay for the amount you used.
Can I customize the services I receive?
Yes! We offer fully customizable services based on your unique needs. Whether you require administrative support, transaction coordination, marketing assistance, lead management, or a combination of these, we work with you to create a tailored solution.
What systems do you use?
We work within your existing systems if you already have them in place, (i.e AgentLocator, Follow-up Boss, IXACT, Google Drive, Transaction Desk, Skyslope, DotLoop, etc.) or we can use our own streamlined systems to handle your tasks. We are proficient with various real estate-specific platforms like Matrix, WebForms, Realtor.ca Agent Tools, BC Interboard/Exposure, HPI, among others.
What is your process for transaction coordination?
Our transaction coordination services cover everything from property due diligence, to drafting a contract of purchase and sale, digital signing, facilitating subject removal, and keeping in touch until closing. We handle contract timelines, ensure all documents are properly prepared and signed, and communicate with all parties involved (mortgage brokers, lawyers, cooperating agents). We track deadlines, send reminders, and help resolve any issues that arise to ensure a smooth transaction.
Do you handle social media?
Yes, we offer customized social media marketing packages for both individual agents and teams. Our services include social media content creation, scheduling, marketing campaigns, and paid advertising if desired. We tailor all content to your specific brand and audience.
What happens when there is a conflict of interest?
We adhere to the same conflict-of-interest rules that apply when representing both a buyer and seller on the same property. If we’re assisting a real estate professional on the opposite side of a transaction, we require written approval from both agents before moving forward. If one of the agents has any concerns, we will respectfully step back and refuse facilitation of any services related to that specific transaction.
How do I get started working with you?
Getting started is easy. We have three essential forms you’ll need to complete:
- Contracting Agreement: Outlines our working parameters.
- Agent Intake Form: Provides key contacts and log-in information for systems you use.
- Access Form: Required by some real estate boards to give us access to systems like Matrix or WebForms without using your credentials.
Let us know what services you’re looking for, and we will send you our forms. Once these forms are completed, we’ll schedule an onboarding call to discuss our systems, and begin providing support tailored to your specific needs.
Discover a world of possibilities
We’re always happy to help! You can reach out to us via email at vbm.okanagan@gmail.com or call/text us at 250-878-4868. You can also fill out our contact form to request a consultation, and we’ll get back to you as soon as possible.